Job Openings >> ServiceNow ITSM and FSO Developer
ServiceNow ITSM and FSO Developer
Summary
Title:ServiceNow ITSM and FSO Developer
ID:7230, 7231
Job Type:6-Month Contract
Location:Stamford, CT
Description

About:

  • Location: Stamford, CT
  • Contract: 6+ months

The Role:

  • Design, develop, test, and deploy customized ServiceNow solutions tailored to ITSM and FSO environments.
  • Transform business requirements into scalable digital workflows that improve operational performance.

Custom Scripting & Process Automation:

  • Develop and maintain UI policies, client scripts, script includes, and business rules to enhance user interaction and enforce data integrity.
  • Leverage Flow Designer and legacy Workflow modules to automate complex processes, reduce manual load, and drive process excellence.

Integration & API Management:

  • Build robust integrations connecting ServiceNow with external applications via REST API and scripted REST APIs, ensuring seamless data interchange with ERP, CRM, CMDB, and other enterprise systems.
  • Configure custom Workspaces that aggregate insights through performance analytics and streamlined dashboards.

FSO-Specific Developments:

  • Implement and optimize financial services operations modules, including dispute and case management functionalities, to support compliance and risk management.
  • Customize dashboards and analytic reports to provide financial operations with real-time performance monitoring and actionable insights.

Collaboration & Best Practices:

  • Work closely with IT and business stakeholders to capture requirements and deliver tailored solutions that align with ITIL best practices as well as industry-specific financial workflows.
  • Document changes, adhere to coding standards, and mentor junior team members to foster a culture of continuous improvement.

Experience:

  • 8–10 years of hands-on ServiceNow development experience, with a strong emphasis on ITSM modules and Financial Services Operations.
  • Demonstrable track record of developing end-to-end ITSM solutions including incident, problem, change, and service request management workflows.

Technical Skills:

  • Expertise in JavaScript and experience executing both server-side and client-side scripting within ServiceNow (UI policies, client scripts, script includes, business rules).
  • In-depth proficiency with Flow Designer, legacy Workflow modules, REST API development, and scripted REST APIs.
  • Proven experience in designing and managing ServiceNow Workspaces and creating performance analytics dashboards.

Certifications:

  • ServiceNow certifications such as Certified System Administrator, Certified Application Developer, or Implementation Specialist are highly desirable.

Soft Skills:

  • Exceptional troubleshooting, analytical, and problem-solving abilities.
  • Excellent interpersonal and communication skills, with a strong aptitude for collaborative, agile environments.
  • Ability to work autonomously and lead projects from concept through implementation.

Must Have:

  • Bachelor’s degree required
  • 7+ years of experience in ServiceNow.
  • 8–10 years of hands-on ServiceNow development experience, with a strong emphasis on ITSM modules and Financial Services Operations.
  • Experience in developing end-to-end ITSM solutions including incident, problem, change, and service request management workflows.
  • Expertise in JavaScript and experience executing both server-side and client-side scripting within ServiceNow (UI policies, client scripts, script includes, business rules).
  • In-depth proficiency with Flow Designer, legacy Workflow modules, REST API development, and scripted REST APIs.
  • Experience in designing and managing ServiceNow Workspaces and creating performance analytics dashboards.
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