ServiceNow ITSM and FSO Developer
Summary
Title: | ServiceNow ITSM and FSO Developer |
---|---|
ID: | 7230, 7231 |
Job Type: | 6-Month Contract |
Location: | Stamford, CT |
Description
About:
- Location: Stamford, CT
- Contract: 6+ months
The Role:
- Design, develop, test, and deploy customized ServiceNow solutions tailored to ITSM and FSO environments.
- Transform business requirements into scalable digital workflows that improve operational performance.
Custom Scripting & Process Automation:
- Develop and maintain UI policies, client scripts, script includes, and business rules to enhance user interaction and enforce data integrity.
- Leverage Flow Designer and legacy Workflow modules to automate complex processes, reduce manual load, and drive process excellence.
Integration & API Management:
- Build robust integrations connecting ServiceNow with external applications via REST API and scripted REST APIs, ensuring seamless data interchange with ERP, CRM, CMDB, and other enterprise systems.
- Configure custom Workspaces that aggregate insights through performance analytics and streamlined dashboards.
FSO-Specific Developments:
- Implement and optimize financial services operations modules, including dispute and case management functionalities, to support compliance and risk management.
- Customize dashboards and analytic reports to provide financial operations with real-time performance monitoring and actionable insights.
Collaboration & Best Practices:
- Work closely with IT and business stakeholders to capture requirements and deliver tailored solutions that align with ITIL best practices as well as industry-specific financial workflows.
- Document changes, adhere to coding standards, and mentor junior team members to foster a culture of continuous improvement.
Experience:
- 8–10 years of hands-on ServiceNow development experience, with a strong emphasis on ITSM modules and Financial Services Operations.
- Demonstrable track record of developing end-to-end ITSM solutions including incident, problem, change, and service request management workflows.
Technical Skills:
- Expertise in JavaScript and experience executing both server-side and client-side scripting within ServiceNow (UI policies, client scripts, script includes, business rules).
- In-depth proficiency with Flow Designer, legacy Workflow modules, REST API development, and scripted REST APIs.
- Proven experience in designing and managing ServiceNow Workspaces and creating performance analytics dashboards.
Certifications:
- ServiceNow certifications such as Certified System Administrator, Certified Application Developer, or Implementation Specialist are highly desirable.
Soft Skills:
- Exceptional troubleshooting, analytical, and problem-solving abilities.
- Excellent interpersonal and communication skills, with a strong aptitude for collaborative, agile environments.
- Ability to work autonomously and lead projects from concept through implementation.
Must Have:
- Bachelor’s degree required
- 7+ years of experience in ServiceNow.
- 8–10 years of hands-on ServiceNow development experience, with a strong emphasis on ITSM modules and Financial Services Operations.
- Experience in developing end-to-end ITSM solutions including incident, problem, change, and service request management workflows.
- Expertise in JavaScript and experience executing both server-side and client-side scripting within ServiceNow (UI policies, client scripts, script includes, business rules).
- In-depth proficiency with Flow Designer, legacy Workflow modules, REST API development, and scripted REST APIs.
- Experience in designing and managing ServiceNow Workspaces and creating performance analytics dashboards.